How to Cancel Owner.com and Move Your Restaurant

Key takeaways

• Contact Owner support and confirm the cancellation procedure, renewal date and equipment return requirements in your agreement.
• Save your menu, photos, important URLs and available customer exports before access ends.
• Plan your Dinevate launch first so your restaurant has a working website and ordering destination when the old service stops.

Get your replacement ready with Dinevate

Dinevate helps prepare a restaurant website and direct ordering, with your branded app and loyalty tools included. Bring your existing menu, domain information and equipment details to the team so the move has a clear scope and sequence.

See Dinevate vs Owner.com or plan the switch in a demo.

Confirm how to cancel

Owner's published Restaurant Participation Agreement directs cancellation requests to support@owner.com. Read the agreement that applies to your account, then request written confirmation of the cancellation date, remaining charges and equipment return instructions. Owner participation agreement.

Ask about the next renewal before it occurs. The published agreement includes timing and equipment obligations; your signed terms and account arrangements determine the details. Keep the written response and any shipping confirmation with your records.

Save the information you need

Request any missing exports while the account is still active. Confirm what can be imported into the new setup instead of assuming every field or balance transfers automatically.

Choose the switch date

Test the new menu, payments, pickup and delivery settings, and kitchen order flow before changing the public links. Train the staff who will handle incoming orders.

When the new setup is ready, update the domain and ordering links according to the launch plan. Redirect important old pages to suitable replacements, and keep checking for broken links and ordering problems. Search performance can change during a move, so monitor it after launch.

More of your restaurant, in Dinevate

• Website and branded app. Your restaurant website and included iPhone and Android app, with favorites, order history and easy reordering. Explore
• Detailed ordering controls. Half-and-half toppings, prices by size, required choices, pickup schedules, advance orders and automatic pauses when the kitchen is busy. Explore
• Points and stamp cards. Set earning rules, signup bonuses, redemption values and stamp-card rewards that fit your restaurant. Explore
• Wallet, cashback and gift cards. Offer restaurant credit, first-load bonuses, capped cashback and gift cards. Guests can combine wallet credit with a card payment. Explore
• Kitchen and order management. Manage incoming orders, preparation status, configured printer routing and kitchen displays, with access for your team. Explore
• Your own delivery operation. Set delivery zones, fees and minimums, give drivers their own access and manage deliveries. Dinevate Delivery is also available in supported areas. Explore
• Local SEO and email marketing. Restaurant and menu content on your domain, search reporting, and email campaigns for guests who choose to hear from you. Explore
• Voice and reservations. English phone ordering, bookings, catering requests, loyalty and secure checkout, plus order updates and eligible changes or cancellations. Explore
• Catering and event follow-up. Manage catering inquiries, estimates, deposits and invoices so the team can follow the event from the first request. Explore
• Chargeback Defender. Prepare chargeback responses using the restaurant's order, payment and fulfillment records, and track the dispute in Dinevate. Explore

Review the features you want in your demo. Confirm optional services, equipment, supported payment methods, delivery availability and usage charges in your proposal.

Dinevate pricing

Your website, direct ordering, branded app, loyalty, local SEO and email marketing are included in every plan. Choose the monthly fee and online order charge that fit your restaurant.

For Options 2, 3 and 4, your restaurant can cover the online pricing adjustment, pass it to the guest or split it evenly. Review setup, payment processing, delivery and optional services in your proposal. A $0 monthly fee does not mean there are no order charges. View pricing and examples.

See the plans and fee examples, or bring your menu to a demo to review your restaurant's setup.

Frequently asked questions

Should I cancel before the new ordering page is ready?

Coordinate the dates first. Your restaurant should have a tested replacement and a clear plan for the end of the old service.

Can Dinevate import my customer list?

Bring the export to onboarding and confirm supported fields and consent information. Ask the current provider for access before the account closes.

Will switching keep every Google ranking?

No provider can guarantee that. Keep useful URLs where possible, use appropriate redirects and monitor search traffic after the move.

Is this the same as cancelling Ownerly?

No. This guide is about Owner.com, the restaurant platform. Use the support process for the company that bills your account.