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Set Up Your Epson TM-m30 / TM-m10 Bluetooth Printer

Connect an Epson TM-m30 or TM-m10 Bluetooth receipt printer to your Dinevate tablet — load paper, pair over Bluetooth, add it in the Order Manager app, and print test tickets.

The Epson TM-m30 and TM-m10 are compact Bluetooth thermal printers that work great with Dinevate. This guide walks you through the whole setup — from loading paper to printing your first order ticket. The steps are the same for both models (the TM-m30 uses 80mm paper, the TM-m10 uses 58mm paper).

Before you start: Printers connect to your tablet (running the Dinevate Order Manager app), not to the website. Keep the printer and tablet within a few feet of each other while you set up.

What You'll Need

  • Your Epson TM-m30 or TM-m10 printer and its power adapter
  • A roll of thermal receipt paper (80mm for the TM-m30, 58mm for the TM-m10)
  • Your Dinevate tablet, powered on and running the Dinevate Order Manager app
  • Bluetooth turned on on the tablet

Step 1 — Load the Receipt Paper

  1. Lift the gray cover-release latch on top of the printer to pop the cover open.
  2. Drop the paper roll in so the paper feeds from the bottom of the roll (this matters — if it feeds from the top, nothing will print).
  3. Leave a little paper sticking out, then close the cover firmly until it clicks.
  4. Tear off the extra paper against the cutter.

Tip: Epson printers use heat-sensitive thermal paper — there is no ink or toner. If a printed receipt is blank, the roll may be in upside down. Flip it so it feeds from the bottom.

Step 2 — Power On and Wait for "Ready"

  1. Plug in the power adapter and press the power button.
  2. Watch the lights on the front. Wait until the status light is solid blue and the other lights have turned off.

A solid blue status light means the printer has finished starting up and is discoverable over Bluetooth.

Tip: If a light keeps blinking or an error light stays on, the cover may not be fully closed or the paper may be out. Re-seat the paper, close the cover, and power off and on again.

Step 3 — Pair the Printer in the Tablet's Bluetooth Settings

First pair the printer at the tablet level, exactly like you would any Bluetooth device.

  1. On the tablet home screen, tap the three dots ( ⋮ ) in the top-right corner.
  2. Tap Bluetooth.
  3. Make sure Bluetooth is turned on (the toggle should be blue/green).
  4. In the list of available devices, find your printer. It appears as TM-m30_XXXXXX (or TM-m10_XXXXXX), where the X's are part of the printer's serial number.
  5. Tap it to pair. On Android, tap OK (or Pair) to confirm.
  6. If you are asked for a pairing code, enter 0000, or try 1234. (Most Epson printers pair without asking for a code at all.)

When it is done you should see the printer listed as Paired or Connected.

Note: This pairing happens once at the tablet level. After this, the tablet remembers the printer.

Step 4 — Add the Printer in the Dinevate Order Manager App

Now register the printer inside the app so it can print order tickets.

  1. Tap the printer icon in the sidebar (left side of the screen) to open Printer Setup.
  2. Tap Add New Printer to open the setup wizard.
  3. Choose Find Nearby Printers (Bluetooth & Wi-Fi) — this is the easiest option. The app scans for Epson Bluetooth printers (and others) automatically.
  4. Wait for the scan to finish (up to 30 seconds). Your Epson appears in the list as it is found.
  5. Tap your printer to select it. (You can select more than one printer if you have several.)
  6. The app runs a test print on each printer you select. A small slip prints with the printer's name, address, and the date and time — that confirms everything is working.

If the Scan Doesn't Find Your Printer

Use the manual option instead:

  1. Back on the Add New Printer screen, choose Manual Bluetooth Printer.
  2. Enter the printer's Bluetooth ID / MAC address, then connect.

You can find the MAC address two ways:

  • It is printed on the label on the bottom or back of the printer (it looks like AA:BB:CC:DD:EE:FF).
  • Or print a status sheet: turn the printer off, then hold the Feed button while turning it back on, and release once it starts printing. The sheet lists the Bluetooth address.

Important: For the manual option to work, the printer must already be paired in the tablet's Bluetooth settings (Step 3).

Step 5 — Choose What This Printer Prints

After the test print, pick which tickets this printer should produce. A single printer can print more than one type at once:

  • Customer receipt — the receipt the customer sees
  • Kitchen ticket — the prep ticket for your kitchen staff
  • Any custom station you have created (e.g., Pizza, Salad, Cold Bar)

Then set the Number of copies (1 to 10 — most restaurants use 1) and save the printer.

Example: With one Epson TM-m30 at the front counter, select both Customer receipt and Kitchen ticket so every order prints in one place.

So tickets print on their own when an order comes in:

  1. Stay in Printer Settings and find the Order Settings card.
  2. Turn on Print tickets on accept — now every configured ticket prints automatically each time you accept an order.
  3. Turn on Auto-accept new orders too if you want fully hands-free printing during busy hours.

If you leave automatic printing off, you can still tap the Print button on any order to print it by hand.

Troubleshooting

The printer doesn't show up

  • Confirm the status light is solid blue (Step 2). If it is blinking, reload the paper, close the cover, and power off and on.
  • Make sure Bluetooth is on on the tablet ( ⋮ → Bluetooth) and the printer is within a few feet.
  • If you already paired it in the tablet's Bluetooth settings but the in-app scan misses it, use Manual Bluetooth Printer with the MAC address.

It asks for a pairing code

  • Enter 0000 first, then try 1234. Most Epson units pair without any code.

The test print doesn't come out

  • Check that paper is loaded feeding from the bottom and the cover is fully closed.
  • Look for a paper-out or error light and clear it.
  • Re-open Printer Settings, tap the printer, and run the test print again.

Orders don't print automatically

  • In Printer Settings → Order Settings, make sure Print tickets on accept is turned on.
  • Make sure the printer has at least one receipt type selected (Customer receipt or Kitchen ticket).
  • Restart the Dinevate Order Manager app and try one more order.

Still Need Help?

From the tablet, tap the Support icon (the headset) in the sidebar → Create New Case. Mention that you are setting up an Epson TM-m30 / TM-m10 printer and describe what you see (for example, "printer pairs but the test print fails"). Our team will help you get it printing.