Voice Home and settings#
Open Dinevate Voice AI in your restaurant's merchant dashboard. Home shows the service status, permitted phone information, summary metrics and recent real Voice orders. Use the date controls when reviewing results from a particular period.
Use Settings for service configuration and the available phone, voice, menu-understanding and billing sections. Access depends on the restaurant and your current permissions. Read the current setting before changing it and check that the save succeeded. See Voice Settings.
Orders and payment status#
Placed Voice orders appear with the restaurant's other orders in the dashboard and Order Manager. Open Order list on Order Manager Home and select the order before taking action. Check its payment and fulfillment status.
A call in progress does not mean an order has been placed or paid. Wait for the order to appear in Order list and check its payment status. If payment is pending, follow the order's payment instructions. Do not repeat a payment because a device lost its connection; check whether the payment was recorded first.
If a placed order is missing from the tablet, check the restaurant and pull down on Order list to refresh. Review the selected tab and filters. Follow When an order is missing if it still does not appear.
When cash is permitted and selected, check the order's unpaid or cash-collection state before completing it. Accepting, rejecting, fulfilling and refunding each have their own permissions and effects. See Cancel or Refund an Order.
Analytics#
Open Analytics and choose the date range. The dashboard shows aggregate call, conversion, order and revenue measures, along with business-impact and timing reports. These are summary reports, not a list of private conversations.
Use real order details to investigate a specific order. Analytics totals are not proof that a particular payment succeeded. If a result looks wrong, include the date range and relevant order reference in a support case.
Voice on Order Manager#
Open Dinevate Voice from Order Manager Home. Overview shows the service status and available activity summaries. Voice hours shows when Voice answers. Only the restaurant owner can change Voice settings or request enrollment.
The owner can select Pause Voice, review the confirmation and choose Confirm pause, or use Turn Voice on to resume. In Voice hours, select Edit Voice hours, make the changes and choose Save Voice hours. Check that the save succeeds before leaving.
Select Refresh to check the current status. Refreshing… means a check is running. If the screen says Voice is unavailable or Refresh status before another change, check the connection and refresh before changing a setting. A failed check does not mean the service has been canceled.
For a restaurant that is not enrolled, the owner can use Request Voice setup when available, then Send setup request. If the screen asks for a payment method, follow its instructions in the owner account at dinevate.com; some restaurants need a connected bank account in Billing. Return to the tablet and refresh after updating billing. A setup request is not confirmation that Voice is already answering calls. Use Talk to Dinevate or Support Center for setup help.
The current portal and tablet do not offer live-call viewing, conversation history, transcript browsing or recording playback. Use Order list to check an order and the dashboard's Analytics to review overall results.
A useful daily check#
Before service, check that the Voice service and answering settings match the restaurant's needs. During service, follow real orders and their payment state in Order list. Review aggregate analytics for trends and use the current restaurant menu and settings when investigating a recurring issue.
Get help#
Open Support Center in the dashboard or Support on Order Manager Home. Include the restaurant, approximate time, relevant order reference and what went wrong. Do not include passwords, PINs or payment-card details. See Support Center for case management and Order Manager for current tablet navigation.