Privacy Policy

PRIVACY POLICY
Last updated October 27, 2024

1. Introduction
This Privacy Policy describes how Dinevate LLC ("Company," "we," "us," or "our") collects, uses, processes, and discloses your information, including personal information, in conjunction with your access to and use of our services and platform (collectively, the "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy.

2. Information We Collect
A. Information You Provide to Us:
We collect information you provide directly to us when you register for an account, place an order, fill out a form, or communicate with us. This information may include:

• Full name
• Email address
• Phone number
• Delivery address
• Payment information (excluding full card details)
• Order details and preferences
• Feedback and reviews

B. Information We Collect Automatically:
When you use our Services, we automatically collect certain information, including:

• Device Information: We collect information about the device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
• Location Information: We collect, access, and use location data from business users of our Dinevate Order Manager platform as follows:
  
  Who We Collect Location Data From:
  • Restaurant Partners: Restaurants using our Dinevate Order Manager system to manage their orders and operations.
  • Delivery Drivers: Delivery personnel using our Dinevate Order Manager system to receive and fulfill delivery orders.
  • Note: We do not collect location data from customers placing food orders through our platform.
  
  Types of Location Data Collected from Business Users:
  • Precise Location Data (GPS coordinates): We collect exact latitude and longitude coordinates from restaurant and delivery driver devices' GPS, Wi-Fi, cellular networks, and other location sensors.
  • Approximate Location Data: We may collect general area location based on IP address or network-based location services from business user devices.
  • Location History: We store past location data from restaurants and delivery drivers to improve service efficiency and delivery operations.
  
  When Location Data is Collected from Business Users:
  • Foreground Collection: When restaurants and delivery drivers actively use the Dinevate Order Manager to view orders, update order status, or manage deliveries.
  • Background Collection: When the Dinevate Order Manager app is closed or not actively in use, we may continue to collect location data from business users to:
    • Track delivery driver locations for real-time delivery updates
    • Provide customers with accurate delivery estimates and tracking
    • Ensure efficient order routing and delivery optimization
    • Monitor delivery completion and resolve delivery issues
    • Analyze delivery performance and service quality metrics
  
  How We Use Location Data from Business Users:
  • Enable restaurants to manage their service areas and delivery zones
  • Provide real-time delivery tracking for customers ordering from restaurants
  • Calculate accurate delivery distances, fees, and estimated delivery times
  • Optimize delivery routes and assign orders to available delivery drivers
  • Monitor delivery driver performance and ensure timely deliveries
  • Verify delivery completion and resolve delivery disputes
  • Provide customer support related to order fulfillment and delivery issues
  • Generate analytics and insights for restaurants to improve their operations
  • Ensure compliance with delivery service agreements and quality standards
  
  Sharing of Business User Location Data:
  • We share delivery driver location data with customers who have placed orders to provide real-time delivery tracking
  • We share restaurant location data with customers to display accurate restaurant information and delivery areas
  • We may share aggregated, anonymized location data with business partners for service improvement and market analysis
  • Location data may be shared with third-party logistics providers and payment processors as necessary for order fulfillment
  • We do not sell precise location data of our business users to third parties for marketing purposes
  
  Location Data Retention for Business Users:
  • We retain business user location data for as long as necessary to provide our services and as required for business operations
  • Location history is retained to improve delivery efficiency and may be deleted when business accounts are closed
  • Business users may request deletion of their location data by contacting us at info@dinevate.com
  • Some location data may be retained for legal compliance, dispute resolution, and audit purposes
  
  Business User Location Data Controls:
  • Restaurant and delivery driver users can enable or disable location services for the Dinevate Order Manager through their device's operating system settings
  • Business users can choose to deny location permissions, though this will significantly limit Order Manager functionality
  • Business users can request to review, update, or delete their location data by contacting us
  • Location permissions are required as part of the business service agreement for using Dinevate Order Manager
  
  Consequences of Business Users Denying Location Access:
  • Restaurants may not be able to properly manage delivery areas and service zones
  • Delivery drivers cannot receive location-based order assignments
  • Real-time delivery tracking for customers will not function
  • Order routing and delivery optimization features will be unavailable
  • Delivery performance analytics and reporting may be limited
  
  Location data collection from business users (restaurants and delivery drivers) requires explicit consent through device permissions and is essential for the proper functioning of our Dinevate Order Manager platform. This location data enables us to provide delivery services to customers while maintaining business operational efficiency.
• Usage Information: We collect information about your interactions with our Services, such as the pages or content you view, order history, and other actions.
• Log Data: We receive log data when you interact with our Services, which may include IP address, access times, browser type, and pages viewed.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect and use personal information about you.

3. How We Use Your Information
We use the information we collect for various purposes, including:

• Providing Services: To process and complete your orders, including delivery, payment processing, and customer support.
• Personalization: To personalize your experience by presenting content tailored to your preferences.
• Communication: To send you transactional notifications, updates, security alerts, and support messages.
• Marketing and Advertising: To send you promotional communications, offers, surveys, newsletters, and provide advertisements relevant to your interests. You may opt out of marketing communications at any time.
• Analytics and Improvements: To monitor and analyze usage and trends to improve our Services.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
• Location-Based Services: To provide location-specific features such as:
  • Finding and displaying nearby restaurants and food options
  • Calculating accurate delivery fees and estimated delivery times
  • Providing real-time order tracking and delivery updates
  • Sending location-based notifications and promotions
  • Improving our services through location analytics and insights
  • Ensuring accurate delivery addresses and preventing delivery errors

4. Sharing and Disclosure of Information
We may share your information in the following circumstances:

• With Restaurants: We share your order details and relevant personal information with the Restaurants from which you place orders to facilitate order preparation and delivery. This includes sharing your delivery address and approximate location to ensure accurate and timely delivery.
• Service Providers: We engage third-party service providers to perform functions on our behalf, such as payment processing, data analysis, marketing services, customer support, and hosting services. These providers have access to your information only as necessary to perform their functions and are obligated to maintain its confidentiality.
• Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred or disclosed as part of the transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Protection of Rights: We may disclose your information to protect the rights, property, or safety of Dinevate LLC, our users, or others.
• With Your Consent: We may share your information with your consent or at your direction.

5. Cookies and Tracking Technologies
We use cookies and similar technologies to collect information about your use of our Services and to provide a better user experience. You can manage your cookie preferences through your browser settings.

6. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no security system is impenetrable, and we cannot guarantee the security of your information.

7. Your Choices and Rights
Access and Correction: You may access, update, or correct your account information at any time by logging into your account settings.

Opt-Out of Marketing Communications: You may opt out of receiving promotional emails by following the unsubscribe instructions provided in those emails or by contacting us at info@dinevate.com. Please note that you may still receive transactional or account-related communications.

Location Information: You can prevent your device from sharing precise location information at any time through your device's operating system settings.

8. Children's Privacy
Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

9. International Data Transfers
Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our Services, you consent to such transfers.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Services after the effective date constitutes your acceptance of the updated Privacy Policy.

11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Dinevate LLC
Email: info@dinevate.com
Address: 106 Kent Court, West Chester, PA 19380, United States