Ordering Settings

Getting to Your Ordering Settings

1. Open a browser and go to dinevate.com
2. Log in with your restaurant account.
3. Go to your Merchant Dashboard.
4. In the sidebar on the left, click "Ordering Settings".

You will see a page with cards for each settings area. Click on any card to open its settings. We will walk through every one below.

Turning Online Ordering On or Off

At the top of the Ordering Settings page, you can turn online ordering on or off for your restaurant.

To turn ordering off:

1. Click the Ordering Status card.
2. Toggle ordering to Off.
3. Enter a closed message (optional) — this is what customers will see when they visit your site (e.g., "We are currently closed. Please check back tomorrow!").
4. Choose when ordering should turn back on:
   • Yes, in an hour — Ordering resumes automatically in one hour.
   • Yes, next day we open — Ordering resumes when your next business day starts.
   • No, I will turn it on myself — You will need to come back and manually turn it on.
   • Custom date and time — Pick a specific date and time for ordering to resume.
5. Click Save.

Tip: If you are closing early for a holiday or private event, use the custom date option so you do not forget to turn ordering back on.

Pickup Settings

Pickup settings control how pickup orders work at your restaurant.

1. Click the Pickup card on the Ordering Settings page.
2. Configure the following:

• Enable Pickup — Turn pickup orders on or off.
• Estimated Prep Time — How long it typically takes to prepare a pickup order. You can set this in minutes, hours, or days. This is shown to customers so they know when to come get their food.
• Minimum Order Amount — The smallest order you will accept for pickup. Set to $0 if there is no minimum.
• Pickup Hours — Choose one of two options:
  • Same as restaurant hours — Pickup is available whenever you are open.
  • Custom hours — Set different hours for pickup. For example, if you open at 7 AM but only start taking pickup orders at 11 AM.

3. Click Save.

Example: If your average prep time is 20 minutes, set the estimated time to 20 minutes. Customers will see "Ready in about 20 minutes" when they place a pickup order.

Delivery Settings

Delivery settings control how delivery orders work. This is for your own delivery drivers (in-house delivery). If Dinevate handles delivery for you, those settings are managed separately.

1. Click the Delivery card on the Ordering Settings page.
2. Configure the following:

• Enable In-House Delivery — Turn your own delivery service on or off.
• Estimated Delivery Time — How long delivery typically takes. Shown to customers.
• Minimum Order Amount — The smallest order you will accept for delivery. Many restaurants set a higher minimum for delivery than pickup to make the trip worthwhile.
• Delivery Hours — Same as restaurant hours, or custom hours.

Delivery Zones

Delivery zones let you control where you deliver and how much you charge for each area.

1. Click "Add Zone" to create a delivery zone.
2. Give it a name (e.g., "Nearby", "Extended Area").
3. Set the delivery fee for this zone (e.g., $3.00 for nearby, $7.00 for farther out).
4. Choose the zone type:
   • Radius — Draw a circle around your restaurant. Set the distance in miles (up to 20 miles).
   • Area — Draw a custom shape on the map by clicking points to outline your delivery area.
5. Click Save.

You can create multiple zones with different fees. For example:

• Zone 1: "Within 3 miles" — $2.00 delivery fee
• Zone 2: "3 to 7 miles" — $5.00 delivery fee
• Zone 3: "7 to 12 miles" — $8.00 delivery fee

Tip: Start with a smaller delivery radius and expand it as you get more comfortable with the volume. You can always adjust later.

Order Throttling (Auto-Pause)

Order throttling automatically slows down or pauses incoming orders when you are getting slammed. This protects your kitchen from getting overwhelmed.

1. Click the Order Throttling card.
2. Configure the following:

• Enable Throttling — Turn auto-throttling on or off.
• Time Window — Pick a time period for counting orders. Choose from: 15 minutes, 30 minutes, 45 minutes, 60 minutes, 90 minutes, or 120 minutes. For example, "count orders in the last 30 minutes."
• Busy Threshold — When you reach this many orders within the time window, your restaurant shows as "Busy" to customers. They can still order, but they know it might take longer. You can set this between 1 and 100.
• Pause Threshold — When you reach this many orders within the time window, ordering automatically pauses. No new orders come in until things calm down. You can set this between 1 and 200.
• Custom Pause Message (optional) — What customers see when ordering is auto-paused. You can use {minutes} in your message and it will automatically be replaced with the number of minutes remaining. For example: "We are experiencing high demand. Please try again in {minutes} minutes."

3. Click Save.

How It Works

Here is an example with a 30-minute window, busy threshold of 10, and pause threshold of 15:

• You receive 10 orders in the last 30 minutes → Your site shows "Busy"
• You receive 15 orders in the last 30 minutes → Ordering auto-pauses
• As time passes and some of those orders fall outside the 30-minute window → Ordering gradually resumes

The settings page shows a preview of your thresholds so you can see exactly where the normal, busy, and paused ranges fall.

Manual Override

If ordering gets auto-paused or you need to step in manually, you will see Quick Action buttons:

• Resume Normal — Go back to accepting orders immediately, clearing the auto-pause.
• Pause for 1 Hour — Keep ordering paused for a full hour regardless of order volume. Useful when your kitchen is truly overwhelmed and needs time to catch up.
• Turn Back On — If you previously paused for an hour and want to resume early, click this to cancel the override.

Recommendation: If you are a busy restaurant, start with a generous pause threshold (like 20-25 orders in 30 minutes) and adjust down if your kitchen still gets overwhelmed. It is better to set it a bit high at first than to accidentally pause ordering too early.

Tips

Tip settings control how tipping works on your ordering website.

1. Go to Ordering Settings > Other.
2. Find the Tips section.
3. Configure the following:

• Enable Tips — Turn tipping on or off.
• Tip Type — Choose between:
  • Fixed dollar amounts — Customers pick from set dollar amounts (e.g., $2, $5, $10).
  • Percentages — Customers pick from set percentages (e.g., 10%, 15%, 25%).
• Tip Options — Set up to 3 options for customers to choose from.
• Default Tip — Optionally pre-select one of the options. If you set a default, that option will be highlighted when the customer reaches checkout. They can always change it or remove it.

4. Click Save.

Tip: Setting a default tip (like 15% or $3) can significantly increase your tip income. Customers tend to go with the pre-selected option. Make sure the default feels fair and not pushy.

Service Fees

Service fees are extra charges added to orders. You can create multiple fees for different purposes.

1. Click the Service Fees card on the Ordering Settings page.
2. Click "Add Fee" to create a new service fee.
3. Configure for each fee:

• Name — What to call the fee (e.g., "Packaging Fee", "Service Charge"). Customers see this name at checkout.
• Description (optional) — A short explanation (e.g., "Covers eco-friendly packaging costs").
• Fee Type — Choose one:
  • Fixed amount — A set dollar amount (e.g., $1.50 per order).
  • Percentage — A percentage of the order total (e.g., 3%).
• Applies To — Choose when this fee is charged:
  • All orders — Both delivery and pickup.
  • Delivery only — Only on delivery orders.
  • Pickup only — Only on pickup orders.
• Enabled — Toggle each fee on or off individually.

4. Click Save.

You can create as many service fees as you need. Each one shows as a separate line on the customer's receipt.

Example: Many restaurants add a small "Service Fee" of 2-3% to cover credit card processing costs, or a fixed $1.00 "Packaging Fee" for takeout containers.

Order Scheduling

Order scheduling lets customers place orders in advance for a future date and time.

1. Go to Ordering Settings > Other.
2. Find the Order Scheduling section.
3. Configure the following:

• Enable Scheduling — Turn advance ordering on or off.
• Maximum Days in Advance — How far ahead customers can schedule orders (e.g., 7 days means they can order up to a week ahead).

4. Click Save.

When scheduling is enabled, customers see a date and time picker at checkout. Scheduled orders show up in the "Scheduled" tab on your Order Manager tablet, so you can prepare them at the right time.

Tip: Scheduling is great for catering-style orders, office lunches, or customers who want to plan ahead. Even if most of your orders are ASAP, offering scheduling can bring in extra business.

Notifications

Notifications make sure you never miss an order. You can get alerted by phone, email, or both.

1. Go to Ordering Settings > Other.
2. Find the Notifications section.
3. Configure the following:

• Phone Notifications — Turn on and enter a phone number. You will receive a text or call when a new order comes in.
• Email Notifications — Turn on and enter an email address. You will receive an email for every new order.

4. Click Save.

You can enable both if you want. The tablet app also plays an alert sound when new orders arrive, so notifications are an extra safety net in case the tablet is not nearby.

Recommendation: Always have at least one notification method enabled. This way, even if the tablet is in the kitchen and you are up front, you still know when an order comes in.

Email Confirmation and Social Login

These settings are also found under Ordering Settings > Other.

Confirm User Email

• Confirm User Email — When turned on, customers must verify their email address before they can place their first order. They receive a confirmation email and need to click a link in it.

This helps you make sure customer email addresses are real, which means your order notifications and marketing emails actually reach them.

Social Login

• Enable Social Login — When turned on (this is on by default), customers see "Sign in with Apple" and "Sign in with Google" buttons on your website. This lets them create an account and log in with one click, without needing to enter an email and password.

Keeping this on is recommended because it makes it faster and easier for new customers to sign up and place an order.

Discounts and Coupons

Discounts let you create special offers for your customers. You can create automatic discounts or coupon codes.

1. Click the Discounts card on the Ordering Settings page.
2. Click "Create Discount" to set up a new discount.
3. Configure the following:

Discount Type

Choose what kind of discount it is:

• Percentage off an item — A percentage discount on specific items (e.g., 20% off any pizza).
• Fixed amount off an item — A dollar amount off specific items (e.g., $3 off any salad).
• Percentage off the order — A percentage discount on the entire order (e.g., 10% off your order).
• Fixed amount off the order — A dollar amount off the entire order (e.g., $5 off orders over $30).

Discount Details

• Name — The name customers see (e.g., "New Customer Special", "10% Off First Order").
• Value — How much the discount is worth (e.g., 10 for 10% or $10).
• Description — A short description of the offer.
• Minimum Order Value — The minimum order amount to qualify (e.g., $25 minimum).
• Usage Limit — How many times the discount can be used total. Set to unlimited for no cap.
• Expiration Date (optional) — When the discount stops working.

Where It Applies

• Order Types — Delivery only, pickup only, or both.
• Items — Apply to all items, specific sections, or specific individual items.
• Hours — Available during restaurant hours or set custom hours (e.g., weekday lunch only).

Coupon Code

• Enable Coupon Code — If turned on, customers must enter a code to get the discount. Enter the code (e.g., "WELCOME10").
• If turned off, the discount applies automatically to qualifying orders.

Display

• Show Banner — If turned on, the discount shows as a promotional banner on your website. You can upload a custom banner image.

4. Click Save.

Strategy: Create a "First Order" discount to attract new customers (e.g., 15% off with code WELCOME). Then create a loyalty program (see below) to keep them coming back.

Deals

Deals are promotional cards that show on your website to catch your customers' attention. They are different from discounts — deals are visual banners, while discounts are the actual price reductions.

1. Click the Deals card on the Ordering Settings page.
2. Turn on Deal Visibility to show deals on your website.
3. Click "Create New Deal" to set up a deal.
4. Configure the following:

• Title — A short, catchy headline (e.g., "Family Special", "Lunch Deal"). Max 20 characters.
• Description — A brief description of the deal (e.g., "2 Large Pizzas + Breadsticks"). Max 80 characters.
• Amount — The price or value to display (e.g., "$24.99", "50% Off"). Max 6 characters.
• Badge — A small label that appears on the deal card (e.g., "Limited Time", "Best Value", "New"). Max 20 characters.
• Highlight Color — Choose a color for the deal card: Red, Blue, Green, Yellow, Purple, Indigo, Pink, or Gray.
• Disclaimer (optional) — Fine print shown below the deal (e.g., "Valid for dine-in and pickup only"). Max 100 characters.
• Deal Image (optional) — Upload a photo to make the deal more eye-catching.
• Link To — Where the deal takes customers when they click it:
  • A specific menu item — Links directly to that item so they can add it to their cart.
  • The online order page — Links to your full ordering page.

5. Click Save.

You can create multiple deals. They appear as cards on your website that customers can browse and click.

Tip: Keep deal titles short and punchy. Customers scan quickly — "2 for $20" is more effective than "Get Two Entrees For Twenty Dollars."

Loyalty Program

A loyalty program rewards repeat customers with points they can redeem for discounts.

1. Click the Loyalty Program card on the Ordering Settings page.
2. Configure the following:

• Enable Loyalty — Turn the loyalty program on or off.
• Program Name — What to call your program (e.g., "VIP Rewards", "Taco Points").
• Points Name — What to call the points (e.g., "Points", "Stars", "Coins").
• Points Per Dollar — How many points customers earn for every dollar they spend (e.g., 1 point per $1, or 10 points per $1).
• Signup Bonus — Bonus points new customers get just for creating an account (e.g., 50 points). A good incentive to sign up.
• Exchange Rate — How many points equal a $1 discount. For example, if set to 100, a customer needs 100 points to get $1 off.
• Expiration (optional) — How many days before unused points expire. Leave blank for no expiration.
• Minimum Order Value (optional) — The minimum order amount to earn points.
• Maximum Order Value (optional) — The maximum order amount that earns points (anything above this cap does not earn extra points).
• Icon — Choose an icon for your loyalty program (heart, star, award, etc.).

3. Click Save.

How It Works for Customers

Once enabled, customers see their points balance when they log in to your website. They earn points on every order and can apply their points at checkout for a discount. It is automatic — they just click "Use Points" and the discount is applied.

Example Setup: 10 points per $1 spent, with an exchange rate of 100 points per $1. A customer spends $50 → earns 500 points → can redeem for $5 off their next order. Add a 200-point signup bonus to get them started.

Loyalty Overview

The Loyalty page also has an Overview tab showing stats about your program:

• Available Points — Total unredeemed points across all customers.
• Redeemed Points — Total points that have been used.
• Total Users — How many customers are in your loyalty program.
• Average Points per User — Helps you see how engaged your customers are.
• Redemption Rate — The percentage of earned points that get redeemed.

Managing Loyalty Members

Click the Users tab to see all loyalty members. For each customer you can see their name, email, sign-up date, number of orders, available points, and redeemed points.

You can also:

• Adjust points — Manually add or remove points from a customer's balance. Useful for resolving a customer complaint or running a special promotion.
• Suspend a user — Temporarily disable a customer's loyalty account if needed.
• Unsuspend a user — Re-enable a suspended account.

Wallet and Gift Cards

The wallet system lets customers store credit with your restaurant. You can also create and sell gift cards, and set up automatic cashback rewards.

1. Click the Wallet & Gift Cards card on the Ordering Settings page.

Dashboard Overview

At the top you will see a summary of your wallet system:

• Total Wallet Balance — How much credit is sitting in all customer wallets combined.
• Total Spent — How much wallet credit has been used for orders.
• Active Gift Cards — How many gift cards are currently active.
• Gift Cards Value — The total dollar value of all active gift cards.
• Total Cashback Earned — How much cashback has been given out to customers.

User Wallets

Click the User Wallets tab to see every customer's wallet. You can:

• View balances — See each customer's available balance, total balance, total spent, and cashback earned.
• Adjust balances — Manually add or remove credit from a customer's wallet. This is useful for resolving issues, giving a refund to wallet credit, or running a special promotion.

Gift Cards

Click the Gift Cards tab to manage gift cards. You can:

• Create gift cards — Set up gift cards with a specific dollar amount. Customers can purchase them on your website, or you can create them yourself for promotions.
• View all gift cards — See the code, amount, status, recipient, and creation date for every gift card.

Settings

Click the Settings tab to configure:

• Enable Wallet Functionality — Turn the wallet system on or off.
• Wallet Cashback Rate (%) — Set a percentage of each order that is automatically credited back to the customer's wallet. For example, if set to 5%, a customer who spends $40 gets $2.00 automatically added to their wallet for next time.
• Max Cashback Amount — Cap the cashback per order. For example, set to $5 so even on large orders, the cashback does not exceed $5.
• Enable Gift Cards — Turn gift card purchasing on or off on your website.

Customers can use their wallet balance at checkout. It works just like any other payment method — they apply their balance and pay the remainder with a card.

Tip: Wallet cashback is a powerful way to bring customers back. Even a small 3-5% cashback rate gives customers a reason to order from you again instead of a competitor. Gift cards are a great revenue booster around holidays — customers buy them as presents, and the recipients become new customers.

Service Areas

Service areas help your restaurant show up in local Google searches. When someone searches "pizza delivery near me" or "restaurants in [your city]", having your service areas set up correctly helps Google know you serve those locations.

1. Click the Service Areas card on the Ordering Settings page.
2. Add the cities and neighborhoods you serve. You can enter them in two formats:
   • City name — e.g., "Philadelphia"
   • Neighborhood, City — e.g., "Center City, Philadelphia"
3. Click Add after each one.

You can add up to 100 service areas. Add every city, town, and neighborhood where your customers are. The more areas you list, the more likely your restaurant is to show up in local search results for those areas.

Why this matters: If you deliver to five surrounding towns but only list your own city, customers in those other towns might never find you on Google. Adding all the areas you serve casts a wider net.

Tags

Tags are keywords that describe your restaurant and food. They help with search engine optimization (SEO) so more customers can find you online.

1. Click the Tags card on the Ordering Settings page.
2. Add tags by entering a keyword and choosing a tag type:
   • Food — Types of food you serve (e.g., "Pizza", "Burgers", "Sushi")
   • Cuisine — Your cuisine type (e.g., "Italian", "Mexican", "Thai")
   • Service — Services you offer (e.g., "Delivery", "Catering", "Takeout")
   • Dietary — Dietary options you support (e.g., "Vegan", "Gluten-Free", "Halal")
   • Atmosphere — Your restaurant vibe (e.g., "Family-Friendly", "Casual", "Fine Dining")
   • Location — Your area (e.g., "Downtown", "Midtown", "Eastside")
   • General — Anything else (e.g., "Late Night", "Happy Hour", "Breakfast")
3. Click Add after each one.

You can add up to 100 tags. The more relevant tags you add, the easier it is for new customers to discover your restaurant through Google.

Tip: Think about what your customers would type into Google to find a restaurant like yours. Those are your best tags. "Best pizza near me", "Mexican food delivery", "late night takeout" — turn those into tags like "Pizza", "Mexican", "Late Night", "Delivery".

Delivery Drivers

If you use your own delivery drivers (in-house delivery), you can manage their accounts here. You can add up to 15 drivers.

1. Click the Delivery Drivers card on the Ordering Settings page.
2. You will see a list of your current drivers (name, email, and when they were added).
3. To add a new driver, click "Add Driver" and enter:
   • Name — The driver's name.
   • Email — The driver's email address (this is their login).
   • Password — A password for their account.
4. Click Save.

The driver downloads the Dinevate Order Manager app and logs in with their email and password. When delivery orders come in, you can assign them to a specific driver from the order details screen on the tablet.

Drivers see their assigned deliveries in their app, can mark orders as "On the Way", and their location is tracked via GPS so customers can see where their order is in real time.

You can also see a Delivery Drivers Map showing where all your active drivers currently are.

Tip: Make sure each driver uses their own account. This way you can track who is delivering which orders and see their delivery stats.

Tablet Users

Tablet users are the people who can log in to the Dinevate Order Manager app on your tablet. You can add up to 5 tablet users.

1. Click the Tablet Users card on the Ordering Settings page.
2. You will see a list of your current users (name, email, when they were added, and their permissions).
3. To add a new user, click "Add User" and enter:
   • Name — The user's name.
   • Email — Their email address (this is their login).
   • Password — A password for their account.
4. Set their permissions — choose what this user is allowed to do:
   • Can Accept Orders — Allow them to accept incoming orders.
   • Can Reject Orders — Allow them to reject orders.
   • Can Fulfill Orders — Allow them to mark orders as completed.
   • Can View Customers — Allow them to see customer information.
   • Can Manage Delivery — Allow them to assign drivers and manage deliveries.
5. Click Save.

Each user gets their own login credentials, and you can see exactly who accepted, rejected, or completed each order.

Example: You might give your kitchen manager full permissions, but only give your counter staff the ability to accept and fulfill orders — not reject them. This gives you control over who can do what.

Frequently Asked Questions

Can I turn off online ordering temporarily?

Yes. Go to Ordering Settings and click the Ordering Status card. You can turn it off and set it to come back on automatically — in an hour, next business day, or at a custom date and time. You can also set a custom message to show customers while you are closed.

Can I set different hours for pickup and delivery?

Yes. Both pickup and delivery have their own hours settings. You can use your restaurant hours for both, or set custom hours for each one independently. For example, you could accept pickup orders from 11 AM to 9 PM but only offer delivery from 5 PM to 9 PM.

How do I set a minimum order amount?

Both pickup and delivery have a Minimum Order Amount field. Enter the minimum dollar amount customers must spend. If their cart is below the minimum, they will see a message telling them how much more they need to add.

Can I charge different delivery fees for different areas?

Yes. Use delivery zones in the Delivery Settings. Create multiple zones with different fees based on distance. For example, $2 for nearby orders and $7 for orders farther away. You can use a radius (circle) or draw a custom area on the map.

What is the difference between "busy" and "paused" in order throttling?

• Busy: Your website shows a "Busy" indicator. Customers can still place orders, but they are aware it may take longer. This is a soft warning.
• Paused: Ordering is temporarily stopped. No new orders can be placed. Customers see your custom pause message. This is a hard stop that protects your kitchen.

How do I create a coupon code?

Go to Discounts, create a new discount, and turn on the Coupon Code option. Enter the code you want customers to type (e.g., "SUMMER20"). Share this code on social media, flyers, or business cards. Customers enter it at checkout to get the discount.

Can I run a discount only during certain hours?

Yes. When creating a discount, you can set custom availability hours. For example, create a "Happy Hour" discount that only works Monday through Friday from 4 PM to 6 PM.

How does the loyalty program work for customers?

Customers earn points on every order. Their points balance shows on your website when they log in. At checkout, they can apply their points for a discount. You set how many points they earn per dollar and how many points equal a dollar off. It is fully automatic.

Can I have multiple service fees?

Yes. You can create as many service fees as you need. Each one is shown as a separate line on the customer's receipt. You can enable or disable each fee individually and set them to apply to delivery only, pickup only, or both.

How do I add someone to manage the tablet?

Go to Tablet Users in your Ordering Settings. Add their email address and they will receive instructions to log in. Each tablet user has their own credentials so you can track who is managing orders.

Can I set up automatic discounts (no coupon needed)?

Yes. When creating a discount, leave the Coupon Code option turned off. The discount will automatically apply to qualifying orders without the customer needing to enter anything.

What happens if I change delivery zones?

Changes take effect immediately. Any new orders will use the updated zones and fees. Orders that were already placed before the change keep their original delivery fee.

Can customers schedule orders for any time?

Customers can only schedule orders during your operating hours (or custom pickup/delivery hours, if set). They cannot schedule an order for a time when you are closed. You also control how far in advance they can order by setting the Maximum Days in the scheduling settings.

How do I give a customer credit or a gift card?

Go to Wallet & Gift Cards in your Ordering Settings. You can create gift cards or manually adjust a customer's wallet balance. This is useful if you want to give a customer credit as an apology for a mistake, or if you are running a promotion.

Do tips go directly to me?

Yes. Tips are collected through the ordering system and included in your payouts. The full tip amount goes to you — Dinevate does not take a cut of tips.

What are deals? How are they different from discounts?

Deals are promotional cards that show on your website — think of them as visual advertisements. They have a title, image, color, and link to a menu item or your order page. Discounts are the actual price reductions (percentage off, dollar off, coupon codes). You can use them together: create a deal card that advertises "20% Off Pasta" and a discount that actually applies the 20% off.

What is wallet cashback?

Wallet cashback automatically gives customers a percentage of their order back as credit in their wallet. For example, if you set cashback to 5%, a customer who spends $40 gets $2.00 added to their wallet. They can use that credit on their next order. It is a simple way to encourage repeat business.

What are service areas and tags for?

Both help with SEO (search engine optimization) — they help your restaurant show up when people search on Google. Service areas are the cities and neighborhoods you serve (e.g., "Philadelphia", "Center City"). Tags are keywords that describe your restaurant and food (e.g., "Pizza", "Italian", "Gluten-Free", "Late Night"). The more relevant ones you add, the more likely new customers are to find you online.

Can I control what each tablet user is allowed to do?

Yes. Each tablet user has individual permissions. You can choose whether they can accept orders, reject orders, fulfill orders, view customer information, and manage deliveries. This lets you give different staff members different levels of access.

How many delivery drivers and tablet users can I add?

You can add up to 15 delivery drivers and up to 5 tablet users. Each person gets their own login credentials.

Can I manually adjust a customer's loyalty points?

Yes. Go to the Loyalty Program settings, click the Users tab, find the customer, and you can add or remove points from their balance. This is useful for resolving complaints or running special promotions.

Should I turn on email confirmation for customers?

It depends. Turning it on ensures all customer emails are real, which helps with marketing and order notifications. But it adds an extra step to the signup process, which might discourage some customers. If you plan to do email marketing, turn it on. If you want the lowest possible friction for new customers, leave it off.

What is social login?

Social login lets customers sign up and log in using their Apple or Google account instead of creating a separate email and password. It is faster and easier for customers, which means more people complete the signup process. It is on by default, and we recommend keeping it on.